To get your mobile settings please click the link on the right hand side of this page.  You must know your mobile number, and the make and model of your handset. Enter your mobile number along with your mobile brand and model, then automatically you will receive all the settings by sms, save these messages and then you will be able to use our services!  If you need further support please call renna mobile customer care for free by dialling 1240 on your handset.

When you go to buy your renna SIM card, please remember to bring a (valid and original) form of ID with you:  for Omani nationals we accept either a National ID card, or a Passport, or an Omani Driving License;  for expatriates we accept either the Resident Card (same as Labour Card), or a Passport, or an Omani Driving License; for GCC nationals, we also accept the GCC National ID.

For information on how to recharge your mobile please visit the recharge zone on this website.

We are working to set up SMS banking with our customers. We will send all our customers an SMS to notify you when these services become available.

Renna gives its customers free of charge 25% off all calls to 3 national AND 3 international numbers of your choice, so that you can stay in touch for less with friends and family in Oman or around the world. If you want to choose your Preferred International Numbers and haven’t already done so, or if you wish to change the Preferred International Numbers you have previously selected, simply call Customer Care on 1240. When you enter your Preferred International Numbers in the renna Voice System, you have to enter the full international number starting with 00, just as you would dial it. You must include all digits. Please note, the system does not accept "+" signs, so you must enter "00" before the international country code. The system will repeat your input and you have to confirm it before any input or changes become active. And at any time you can also check which numbers you have selected. Please note that you may only change the configuration of your Preferred International Numbers free of charge once every 3 months, and in one single call, so don’t hang up before you have fully changed the configuration and checked that you have entered all the numbers correctly. To register your preferred national numbers you must call the renna customer care on 1240 and select option 5 to speak to one of our Customer Care Team who can enter or change the numbers for you, or you can also go into one of our renna shops and we will be happy to assist you. A small charge may apply.

You can simply call 1240 and select option 5 to speak to one of our Customer Care Team. They will inform you about the available price plans and do the necessary changes for you. When changing your price plan through a Customer Care Team, a small charge will apply.

You can also go into one of our renna shops and we will be happy to assist you.

The easiest way to check your current balance status is by pressing *188# on your mobile phone and then pressing the Call key. This service is free of charge.  You can also dial 1240 from your renna mobile phone and select option 1

The Telecommunications Regulatory Authority obliges us to send you a message about your remaining balance at the end of each call and we are not allowed to deactivate it for you.  This information message is free of charge for you and allows you to closely monitor your account balance.

Roaming is automatically activated for you and you do not need to do anything but jump on a flight and go to another country.  You can use your renna SIM card in the following countries:

• Bahrain (Batelco)
• Belgium (Belgacom Proximus and Movistar)
• Egypt (Etisalat Misr)
• Kuwait (NMT Wattanya and MTC Vodafone)
• Qatar (Q-Tel)
• Saudi Arabia (Etihad Etisalat and STC Saudi Telecom)
• Spain (Airtel Vodafone)
• Tunisia (Tunicell Tunisie Telecom)
• UAE United Arab Emirates (Etisalat)
• UK United Kingdom (Hutchison 3G)

We will soon be adding other countries to our list of roaming destinations, and we will send all our customers an SMS to notify you when these services become available.
Please note that you cannot send SMS during roaming, but we will be making this service available very soon.  Receiving SMS is possible, and free of charge

Most customers tell us that they don’t see a voicemail/ answer machine service as a priority for them, and for that reason we don’t have any immediate plans to offer this service.  If this situation changes we will send all our customers an SMS to notify you when these services become available.

Simply call 1240 and select option 4. You can choose between Arabic, English and Hindi, and we may add further languages at a later stage.  The changes will become active instantly, and you will hear all announcements in the new language from this moment onwards. If you call Customer Care by selecting option 5 on the renna Voice System, you will be greeted in the new language as well.  For Arabic speaking customers we will send out all notifications in Arabic. For English and Hindi speaking customers we will send out all notifications in English

We have 3 data bundles available:
    1. OMR 9.5 bundle with 1GB free for 1 month
    2. OMR 4 bundle with 400MB free for 14 days
    3. OMR 1 for Pay-as-you-Go bundle and get 10Bz per MB for 1 month

We have OMR 9.5 with 1GB free for 1 month as the highest data bundle

1. OMR 9.5 bundle with 1GB free for 1 month
2. OMR 4 bundle with 400MB free for 14 days
3. OMR 1 for Pay-as-you-Go bundle and get 10Bz per MB for 1 month

The Modems with the data bundles can be bought from Renna Mobile HQ shop at Azaibah.

We have better value for money, as each additional MB cost is only 10Bz, which is much cost effective than the other operators.

There are 2 ways to subscribe/to activate the Data bundles, either by sending the requested data bundle key word to the 90882 S.C, or by calling the call center if you are already Renna mobile customer, in both cases you need to have enough balance in your account.

Yes of course, Renna Mobile SIM and Data bundle can work on your any existing Data Modem, you will only need to call the call center to provide you with our 3G access point, which is “renna-internet”.

Yes of course, any data bundle you choose to purchase will work for both your smart phone or through your data modem attached to your laptop/PC.

Once you subscribe to a data bundle your balance will be only dedicated for the subscribed data bundle.

Renna keeps a close contact with its customers, you will receive notification messages when your data subscription reaches to 90% and another notification when your data subscription is ended.

You will be only able to use your purchased data bundles within Oman.

Your purchased Renna Mobile Data Modem supports up to 3.6 Mbps and supports all the mobile networks.

Our network coverage is similar to Oman Mobile 3G network coverage.

Our data speeds are identical to Oman Mobile 3G network coverage.

Default rate of 0.5 baisa/kb (Half a Bisa) or 512 baisa/mb would be applicable after the data bundle subscription is expired.

There are 2 ways to subscribe to renna triple play, either by sending TP3 to the 90882 S.C, or by calling the call center if you are already a renna mobile customer, in both cases you need to have enough balance in your account.

Renna keeps a close contact with its customers, you will receive notification messages before 3 days of your subscription expiration.

With renna triple play, you can now receive, free minutes with every national call spent above 3 minutes (for 30 days). you will not receive free minutes if you only make a call  for 3 minutes, the call will have to be made for over 3 minutes in order for you to accumulate free minutes. For example, if you make a national call for 5 minutes, you will then recieve 2 minutes for free, If you make a national call for 9 minutes, you will then recieve 3 minutes free. In addition to that,you will also receive 30 Free messages continuously for 30 days with every 30 national messages sent/spent. And as for Data, you will receive 300 MB Free with every subscription right away.

You will have to subscribe to this service separately. Simple send TP3 to 90882 S.C, however if you have currently subscribed to renna data bundles, then the free given data volumes has to be exhausted before subscribing to renna triple play.

The Offer is valid for 3 months starting from the 6th of July up to and including the 5th of October 2011.