Online Recharge Policy

Renna Mobile customers can use their credit / debit cards issued in Oman for purchasing credit online at our web Recharge application or using My Renna Android and iOS applications. Customers can purchase any credit amount between 1 RO and 50 RO any time of the day.

Please check Renna Mobile Promotions for any offers on recharging using credit / debit cards.

Delivery Policy

Using our recharge facility, customers can purchase Mobile Credit or Mobile Data, or other similar packages. The purchased products will be directly credited to the customer’s mobile account, that was specified at the time of recharge. Please note that the recharge or any other Renna Mobile products purchased online will be delivered physically to the customer .

The purchased products will be immediately credited to customer’s mobile account upon successful transaction. If products are credited immediately, please allow at least 1 business day for the manual processing of the order. We request customers to check with our Customer Care team before raising any disputes with the concerned Banks.

Cancellation, Refund and Return Policy

Cancellation is not possible for successful transactions, for which the purchased product is delivered to the customer as per the above mentioned Delivery Policy. Cancellation is only possible for products which are not delivered to the customer as per the above mentioned Delivery Policy.

When an undelivered order is cancelled, the amount will be credited to the customer’s credit card / bank account, and Renna Mobile reserves the right to deduct the processing charges while processing the credit for the cancelled products.

Return&  Refund can only be processed for successfully delivered products as per the Delivery Policy mentioned above.

If customers choose to Return or Refund for a product that was purchased online , the following scenarios are applicable:

• If the customer uses purchased products like Mobile Data Bundle and International Minutes Bundle, then Renna Mobile deserves the right to accept or reject such requests as the purchase requests are initially accepted after customer’s confirmation.
• If Renna Mobile accepts such request for Return and Refund, then Renna Mobile reserves the right to deduct the original refund amount proportionally with the product used.
• The Refund can only be done to customers Mobile Credit Balance by default.
• If the customer chooses for Refund to his/her bank account or credit card, then Renna Mobile reserves the right to further deduct the processing charges for such requests.

Dispute Policy

Customers may choose to dispute with their Bank for refund of the online transaction carried on Renna Mobile Website / Mobile app, and Renna Mobile reserves the right to reject or accept the dispute as per the above policies.

If the customer chooses to dispute with the local regulatory body, the customer should pre-register the compliant with Renna Mobile Customer Care and allow Renna Mobile to process the complaint as per the standard Service Level Agreements. If the customer does not follow the above mentioned rules, then Renna Mobile reserves the right to accept or reject the dispute raised by the customer through the authorities.

For further clarification of the policies, please refer to our standard terms and conditions